FAQ

What is the difference between Raw and Virgin hair extensions? 

       Raw hair extensions are naturally acquired whereas Virgin hair extensions are processed to maintain a certain texture and or pattern. Raw hair is also higher Maintenace due to it being unprocessed but can last up to 5 years with proper maintenance.

When should I expect my package?

       Your package will arrive within 7-14 business days excluding weekends and holidays. You have 24 hours to cancel or change anything with your order. After 24 hours there are NO REFUNDS or Exchanges unless there is a problem due to us.

Why is your hair so expensive?

      Airami takes pride in being able to say our hair is Top-Tier we quality check our hair and put the extensions through rigorous testing to make sure the quality matches our brands word. With buying such high-quality hair it can be expensive which is why we wanted to make sure every customer feels as though shopping with us was a luxury experience!

How do I go about a Refund? 

      Within 72 hours of your package's arrival, you must inform us of any issues you may have with the hair extensions and be able return hair in the same conditions from arrival or else refund won't be possible. The hair must be in its original state and packaging with the hair seal still intact. Items that have been used, brushed, or altered in any way will not be accepted due to public safety and sanitation reasons.Once your return has been received, we will notify you if it has been accepted or denied. If the return is accepted your payment will be refunded to the original payment method. Shipping fees from the original order will not be refunded.

If you don't see a question, you have feel free to email or message us, we'll do our best to respond in a timely manner of 72 hours.